Securus Technologies Leads the Way in Customer Service Provision for Corrections Facilities Technology Solutions
Securus Technologies provides technology solutions aimed at modernizing the incarceration experience and improving public safety. Founded in 1986, Securus Technologies serves over 2,000 correctional facilities in the USA and Canada. The firm has revolutionized the civil and criminal justice systems using secure, simple and powerful technology solutions. Consequently, many are praising products and services the company has to offer. One facility reports it has witnessed a decrease in inmate-on-inmate crimes using Securus technology while another reports it was able to recover millions of illegal assets, cash money and drugs. Others say Securus has helped them arrest corrupt staff dealing in contraband such as drugs, access to cellular devices, and suspicious money transfer. Other facilities also say the firm provides the best reporting solutions in the industry which has eased the process of crime prevention. With a focus on customer satisfaction, Securus Technologies is not only changing the lives of inmates, it is also having an impact on the safety of the general public while ensuring the civil and criminal justice systems work effectively and efficiently.
About Securus Technologies
Securus Technologies has its headquarters in Dallas, Texas. The company exists to serve and to make the world safe through connection. It provides technology solutions that help family and a friend communicate with their loved ones who are incarcerated and also offers public safety solutions. The public safety solutions it offers include incident management, emergency response, and public information solutions. The firm also provides investigative solutions centered around data analytics, biometric analysis and location based services. For correctional facilities, it offers monitoring solutions, communication, inmate self-service, information management, and ancillary solutions.
In 2016, Securus Technologies received Better Business Bureau (BBB) A+ rating and accreditation thanks to the firm’s commitment to providing quality customer service. To improve its customer service for BBB accreditation, the firm set up the largest in-house domestic call center in the industry with a capacity of 220 seats. To receive this accreditation, the company had to meet standards such as building trust, being transparent, advertising honestly, safeguarding privacy, and embodying integrity, among others.