Securus Technologies Uncovers Global Tel Link Consumer Bullying

Securus Technologies is a telecommunications company that serves hundreds of thousands from its Dallas, Texas headquarters. Their technology solutions are utilized by criminal justice, civil justice, and public safety, with services that range from inmate self-service to public information; from monitoring and information management to biometric analysis, and more. Securus has a simple and straightforward mission that includes making the world we live in safer. To this end, Securus strives for excellence in customer service and insists on the same from others within the industry. Global Tel Link (GTL) has made a mockery of the integrity and professionalism that Securus Technologies and others within the industry maintain. Securus is now committed to showcasing the many ways that consumers are being bullied into paying whatever amounts GTL decides they should for services that others provide with integrity, uncovering the dastardly deeds over the course of the next six months. Why? Simply put, they approach the consumers who use their services every day as they would like to be, with the highest industry standards. Unfortunately, the instances of GTL bullying the very consumers who are the life-blood of the industry are egregious and plentiful. Examples of GTL’s intentional and outrageous slights toward consumers, many found in this Order from the Louisiana Public Service Commission, cost taxpayers well over a million dollars, with no cap on that amount in sight. GTL has been discovered adding seconds to inmate calls, setting telephones to charge based on rates higher than the industry standard, attaching amounts to calls with add-on programs and billing for calls more than one time. As more is revealed about GTL misdeeds, Securus will continue to serve consumers fairly. Perhaps Global Tel Link will consider joining them and cut short their reprehensible treatment of those they have been paid to serve.

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